General Questions

1.Are your LEGO pieces authentic?                                                                     

    Yes, all our pieces are authentic and are guaranteed. 

2. Are the LEGO pieces used or new?
    Most of our LEGO pieces are pre-loved but carefully cleaned, sorted, and inspected to ensure they’re ready for immediate use.

Shipping & Delivery

3. How long does shipping take?
We offer FREE 3-day shipping within the United States on all orders. Shipping times may vary for international orders.

4. Do you ship internationally?
Currently, we only ship within the United States. Stay tuned as we work on expanding to international locations!

5. How are the LEGO sets packaged for shipping?
Each order is securely packed to ensure your LEGO pieces arrive in great condition. Bulk sets are placed in durable, resealable bags to keep them organized.

Pricing & Payment

6. Why are your prices lower than retail LEGO kits?
We specialize in upcycled LEGO sets, offering incredible value compared to retail kits. By purchasing in bulk, you save money while still enjoying high-quality LEGO pieces.

7. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods to make your checkout process easy and reliable.

8. Do you offer discounts or promo codes?
Yes! Keep an eye on our homepage or subscribe to our newsletter to receive exclusive discounts and promo codes.

Returns & Satisfaction

9. What is your return policy?
We offer a 100% satisfaction guarantee. If you’re not completely satisfied with your order, you can return it within 30 days for a full refund—no questions asked.

10. How do I initiate a return?
Simply contact us with your order details, and we’ll guide you through the return process.

LEGO-Specific Questions

11. Can I request specific pieces or themes?
While we don’t guarantee specific pieces in bulk sets, our minifigure collections often feature specific themes like City, Space, and Pirates. Check the product descriptions for details.

12. How many pieces are in your bulk sets?
Our bulk LEGO sets range from 2,000 to 7,000+ pieces. Each product listing includes exact details about the quantity and variety of bricks.

13. Are the LEGO minifigures random?
Yes, minifigure sets are randomly selected, ensuring a fun surprise every time!

Still Have Questions?

If you need more information or assistance, don’t hesitate to contact us. You can reach us via:

  • Email: valuevaultsafe@gmail.com
  • Live Chat: Available during business hours on our website.

We’re here to make your LEGO experience truly amazing—one brick at a time!